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Thread: Domain name being held hostage - need a work around to avoid penalty charges

  1. #1
    Join Date
    Feb 2014
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    3

    Thumbs down Domain name being held hostage - need a work around to avoid penalty charges

    I forgot to renew my domain name on time and only realised what had happened when I noticed that I wasn't getting any emails. My renewal date was 17 January 2014 and I got my last email around 18 hours ago. Apparently, I'm now outside the time where I can just renew without having to pay a penalty, although I'm pretty sure this happened to me a few years ago and the penalty was much lower (inflation, I guess). Anyhow, I'm looking for a creative way to get around the problem.

    My domain name is now in "redemption", i.e. on its way back to domain name heaven, and Register.com wants to charge me to get it back. They say it will cost $210 to "redeem" my domain name and renew it for a year ($120 redemption + $90 renewal). I think this is extortionate, so I'm wondering what my options are, as I'd rather find a work around that doesn't take too long to implement and won't cost as much as paying the penalty. If I can't find a solution, I'll just pay the penalty. Any help would be much appreciated. Thanks in advance.

  2. #2
    Join Date
    Apr 2007
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    14,754

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    Yikes! This is crazy. Let me ask this. Do you have a lot of traffic to this site already? Are you completely sold on the name? Would it be worth getting a new one and starting over? I think it would depend on how much this domain is currently worth to you now.

  3. #3
    Join Date
    Jan 2014
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    Tardis
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    625

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    That sounds ridiculous. I've never had this happen so I can't speak of this first hand. Money permitting I always recommend buying the domain for 10 years if you can. Set it and forget it. There are normally price breaks on doing multiple years and with a quick Google search on registrar promo codes, that price can typically be driven down much further.

    Have you spoke to someone at Register.com first hand? One argument could be that you could just not renew it. And ask them if they would prefer something over nothing. Most companies prefer something over zero.

    Secondly, have you tried registering the domain with another registrar? Say GoDaddy? I wonder if it will let you pick it up? I know there is period of time a domain can not be registered, even after it has been expired. Usually a few months I think.

  4. #4
    Join Date
    Feb 2014
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    You're right, STB. This situation IS ridiculous.

    I spoke directly with someone at Register.com and that's how I found out about the $210 penalty and renewal charges. I got the guy to double-check the $120 penalty, as it seemed very high (he agreed with me on that point). I was hoping that he would then come back with a reduced charge, given that I've been a customer in good standing for around 10 years. But, no luck. The charge remained the same. I also tried registering the domain name with GoDaddy, but it was unavailable and I can't afford to wait for an unspecified amount of time until it's free again. So, I think I'll just go ahead and register a new name today and give my contacts the new email address.

    P.S. Register.com have lost a customer over this incident. I'll be transferring my other domains to GoDaddy ASAP.

  5. #5
    Join Date
    Aug 2009
    Location
    Wisconsin
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    711

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    That sounds like a very high fee. Godaddy has a $70 redemption fee. A lot depends upon how far into redemption you are, but I know they have waived it occasionally if it just went in.

    -WARNING- You will not like this response

    Or at least hardly anyone will probably like this next response...
    Be happy there is a redemption period, otherwise someone else would have already bought the domain name and it would cost a ton more or be possible turned into a porn site.

    This past month I know a historical society site that is now a Japanese video site. It is not even a redirect, but a site on that domain. Now, I cannot say for sure it is porn because this American Society site is all written in Japanese and not English and I was not willing to go past the landing page, but the woman on the covers of the videos were not wearing very much.

    I am also rebuilding a Pizzeria site for someone right now who had a domain name of their name and name of small town that someone in PA bought and is offer to resell for $700. We chose the solution of buying his name with the word of in it. Ironically of is part of his name, but not the original domain name, so in the long run it may be better. (He was also paying over $100 for his website, but that is another story)

    My Godaddy girl mentioned that a person last week just paid $8,000 to get their name back when talking about these issues.

    Yes, it is wrong and unethical in my point of view for someone to do this, but it is legal. Those are the real names held hostage. Redemption period is a safe zone, just not free.

    A redemption fee is nothing more than a service fee that protects someone that does not renew their name on time. You may not like a redemption fee, but you would you rather have the alternative? That $90 renewal is crazy though and that would really tick me off as well.
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  6. #6
    Join Date
    Feb 2014
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    3

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    Bill the Builder, you make a valid point about the benefits of being given the chance to redeem your name and I'm glad that this option exists. However, I'd prefer it if the fee was more reasonable. I just think $120 is too high. I was once in the very same situation with Register.com a few years ago and the fee was nowhere near as high. I don't even remember thinking twice about the amount. I just paid it. So, I guess it must have been much lower.

    Anyhow, I've registered a new domain, set up my new email and given it to my contacts. So, the panic is over.

    Interestingly enough, I managed to register my new name for TEN YEARS, get a new email address and a DIY website for $80 dollars less than Register.com wanted to charge me to (rescue and) renew my old domain name just for ONE YEAR. So, all's well that ends well.

    Thanks for all the replies I got.

  7. #7
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  8. #8
    Join Date
    Aug 2009
    Location
    Wisconsin
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    I just want to clarify that the fee should fee fair and reasonable.

    Ever try to work with yellow pages in getting your name back. It would be easier to pay the $100.

    This week we are changing the name of a hot tub company from 4seasons.. to fourseasons and a pizzeria from sonnyspizzeria--- to sonnyspizzeriaof.... (which is his actual name). The first option saves a $70 redemption fee and the second person saves $700 from having to buy it back.
    Like Bill at Facebook and Twitter.

    and now Bill's Blog.

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