Unresolved Threats

William Wilson · #1 (**permalink**) 10-31-2009, 02:05 AM

I am having problems removing 4 Unresolved Threats...I use Windows XP as my operating system on a Gateway computer...For internet security, I have Trend Micro installed...I also use Malware Bytes for scanning...I did a full scan with Malware Bytes and after 1 hr 32 minutes, the full scan completed and I got the message "The scan completed successfully, no malicious items were detected, click main menu". This sounded good, however I was not convinced that there were no malicious items, so I shut down the computer system completely for about 10 minutes...I then started the computer system again and once again ran a Full Scan only this time I used the Trend Micro to run the full scan...After 2 hrs 40 minutes, Trend Micro completed the full scan with the message that it had found 12 threats...Trend Micro reported that it had resolved 8 of the threats, but 4 threats remained unresolved...Trend Micro gave me a message to "Please quarantine or delete these files right away" as regards the 4 unresolved threats...These 4 unresolved threats are "Adware Softomate", TROJ_GEN.7X2418S, TROJ_Generic.DIT, and a second TROJ_Generic.DIT...I copied these names down on paper, and I copied the names of the infected files and their folder paths...I called the Gateway Help people and gave them the above information, and they were unable to tell me how to resolve this, although they did try...Gateway Support finally told me to just go ahead and run the system as usual, and watch out for any error messages, and when any appeared to call them back...That was about 12 hours ago and nothing unusual has happened...Does any person in the forum have any advice for me on how to resolve this issue? ....I will be most grateful for any help with this situation...Thanks! ...William Wilson

SHFarms · #2 (**permalink**) 10-31-2009, 10:28 AM

I had Trojan type files on my older computer when I scanned using avg. But it didn't tell me where the files were located it just said they were a threat, so I just continued on, but they were never brought up again after next scans. So maybe it deleted them, or maybe they were temporary files. Who knows. But I would recommend scanning again later to see if it brings them back up..

Ileane · #3 (**permalink**) 10-31-2009, 12:16 PM

I have used the free Trend Micro scan in the past and it found errors that were unresolved, they didn't seem to slow my system down so I ignored them. Months went by before I started having issues that slowed my system down tremendously. I had to take the computer to Staples were they removed the virus and installed Norton 360. It cost about $100 for everything but I haven't had any problems since.

Now that I have Norton 360 I don't bother with Trend micro, Ad-aware or AVG. Hope this helps.

Mr Potential · #4 (**permalink**) 10-31-2009, 02:26 PM

I usually run make sure i have an updated version of malware bytes on my windows machine, then i run it in safe mode with networking. Then I run it again in normal mode. Also, once you have superantispyware installed, I run it in safe mode with networking and in normal mode. Then I run a computer scan with eset. Eset offers free technical support. Hope this helps.

William Wilson · #5 (**permalink**) 11-01-2009, 02:32 AM

My thanks to all of you who replied to my post on unresolved threats...I still have the problem, but I will try the ways that were given to me in your replies. I also have run a google search on the main offender, the adware, and according to the google search, that one is extremely difficult to remove...If any of you have any more suggestions and/or advice, I still would like for you to post your advice...Thanks again...William Wilson

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