Pathfinder,

Are you saying that you never get the ftp to connect? If so, you do not go simply to your domain name to connect your ftp. Your host will give you information to direct your ftp program. It will include your host's name and a server name for example. In the ftp program the host name is not your domain but the provider's name. The ftp program will ask for the domain name, also. The ftp must go to your host, then your server, then your domain.

As Ken-e says, check with your host for ftp instructions. They will no doubt have some kind of Q&A to explain this, including your user name and password which are also required for connecting.

Good success!

James