I'm not sure what you mean by that. Let's say you have a site already getting traffic and you decide to move to another host for whatever reason. You would want to keep that traffic so you need to keep your content. Remember you own the domain and content, SBI! doesn't.
Some people discover SBI! is not for them so they decide to move on. That's understandable. In my opinion it would be a bad business move if they didn't let you take your domain, etc.
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