Sounds like the IP may need flushed from the system, its a common problem.
Have you tried clearing the problem using the repair option?
Where does the network cable connect to? If he has a router power it off for 5 minutes or more and disconnect the cable, also shut down the PC. Before powering on the router connect the network cable to the PC, power on the router and then the PC. Test the connection when desktop loads.
If still failing open up the command prompt (DOS) and type ipconfig this should populate with IP Address, Subnet Mask, Default gateway. If any of these are missing the settings need renewed, flushing the IP will force it to renew.
Run a search on Google for flushing IP address on Windows XP if none of the above work.
|