I've been using Paypal for a long time now and haven't really had any problems. A few years ago there was a problem with our account and I recall that it was h*ll trying to get their customer support to fix it. In the end we had to abandon that Paypal account and open a new one.
But, that was a long time ago and I haven't had any reason to deal with customer support recently. Maybe a lot has changed.
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