Hi Renee,
Great job. I really like what you have so far. Helpful and entertaining
I like your "Customer Service / About" page, because it's personal and clever. I like how you tied in SBI, including Ken Evoy's video.
After the video, however, where it said "Still not sure about SBI?" I think there was a shift in tone... from telling about your website and business to a bit sell-ish. I don't know if that makes sense, but it caught me a little off-guard.
Also, I think it's nice you mentioned Lisa. I noticed this on other pages too, but instead of having text in the paragraph and a link at the bottom, it may be better to make the text in the paragraph a link.
Great Job!
Sherif