I cant answer for Lisa but I had a horrific experience with Host Gator. Their Customer Service was horrible. You would have to call 4 different numbers just to reach the right person. Many times, when you actually could speak to someone, their favorite answer was "I dont know." The suprise...I was asking them questions about their own website builder. In addition, you have to go to 4 different sites to do your business, which was wierd considering you would think a business would make all their products linked to one site.

Finally, I cancelled my web builder subscription and transfered my domain to Godaddy.com. The have friendly customer service and are very helpful. Also, check out SBI. Depending on what type of site you are building, you may find it very useful. I am about finished with my first site, using godaddy and I plan to use SBI for a very large project I have been working on for the past year.

If I am rambling, I appologize. I just woke up and still trying to shake the cobwebs lol.