Did you contact support about this? They can research this. The only reason I could see is if the person clicked on another affiliate's SBI! link before making the purchase so their cookie overwrote yours. That's happened to me many times because people often explore other SBI! sites before making the purchase. I do wish they would remedy this because it does make you feel slighted. Maybe they can have a form where the person can enter your name as a referral to make sure this doesn't happen.
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